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July 16, 2004
Managers Want to Use Tools That Work
Cutting Through cites an interesting statement from Stowe Boyd that I take issue with, on the uptake of Social Networking Systems within organizations. Below is Stowe's thought on why the uptake has been slow, and following are my thoughts on where I feel there's a disconnect.
While I concur with you that the NIH syndrome is alive and well in many organizations, you give short shrift to the actual decision making process in all but the smallest, most nimble of organizations. What your asking for is a behavioral change. For one salesperson to adopt social networking as a more effective way to do their job you run a 'high possible', but 'low probable' simply because most salespeople are creatures of habit, and innovation is not on top of the agenda, especially when there are existing sales systems, quotas, and metrics in place that govern their behavior. Which, brings us to the management end of things. Understand the much social networking already does exist in orgs, though not through the tools like LinkedIn or Friendster. What does exist is an informal, outside-the-org-chart network that speeds the corporate process along for those that are connected. Many of us who’ve spent time around corporations, know, at the drop of a hat, the answer to “what does this manager do?” As a general rule, companies are keenly interested in using tools and techniques that work, whether the understand them or not. Example – many of my colleagues are enduring significant change while we transition into an process-centered organization. Do we “know” this “way” – hell no! Are we using old techniques that don’t work – hell no! We ARE using tools that we don’t fully understand, but we know that they have direct, proven, quantifiable benefit. I would ask that we provide the same, proven, quantifiable benefit around SNS before making claims that organizations won’t adopt them due to fear and sloth. At the end of the day, we have shareholders, customers, P&L statements, and leaders that we’re accountable to and for. We ONLY want to use those things that WORK, and that we can PROVE work! Post a comment
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