I just took advantage of Local Number Portability (LNP) to transition my former AT&T number to a new Verizon number due to a number of factors, but mainly because I get a better deal through my employer’s discount.

What I was pleasantly surprised at were the following:

1. Verizon was more than accommodating in explaining how their billing, coverage, phones, and service worked, and were intstrumental in helping me choose exactly the right plan. Their AT&T counterparts here in Green Bay are assholes.
   
2. Local Number Portability really does work. It took only 7 minutes for my number to reach my new phone.
   
3. Talk about some great process work – once you switch your number to a new provider, it initiates an account cancellation sequence at AT&T which cuts your service and sends out your last bill which is pro-rated to where you left off with your service.
   
4. AT&T customer service was very helpful in explaining that basically, I didn’t even need to call them to cancel, and their CRM system knew exactly how long I had been a subscriber and thanked my for my 6 years of loyalty to them.