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November 14, 2004
Free Ideas from the Chinese
Ten little things that, once you read the article, you'll say "why the hell don't we do that?" Via the [non]billable hour, courtesy of the GlobeandMail.
1. Cellphones
By any standard you can think of -- coverage, price, ubiquity -- China's cellphone practices beat ours. You can use them in elevators, subways and parking garages. They work in Tibet, at the Great Wall, in remotest rural China, which is more than you can say for Ontario cottage country. Patients, doctors, nurses and visitors use them in hospitals, too, with no apparent ill effects.
2. Informative stop lights
In Tianjin, a city of 13 million people, traffic lights display red or green signals in a rectangle that rhythmically shrinks down as the time remaining evaporates. In Beijing, some traffic lights offer a countdown clock for both green and red signals.
During a red light, you know whether you have time to check that map; on a green light, you know whether to start braking a block away -- or to stomp on the accelerator, as though you were a Toronto or Montreal driver. (That's probably why Montreal has a few lights with countdown seconds for pedestrians.)
3. Transit debit cards
Wouldn't it be great to have a single debit card for buses, subways -- and taxis? That's how it works in Shanghai. Passengers don't have to fumble for exact change on buses and subways, or line up to buy tokens or tickets. Taxi drivers don't have to make change, or get ripped off by counterfeit bills, a real plague in China. And they aren't loaded down with cash, which would make them tempting targets for robbery.
4. Adult playgrounds
Adult playgrounds get everyone out in the fresh air, especially seniors who might stay shut in at home. Teens like to hang out there, too. And it sends a not-so-subtle propaganda message about the benefits of healthy living.
5. Anti-theft slipcovers
What do you do with a purse in a restaurant? It can slide off your lap, and looping the handle over the back of your chair is an invitation to a thief. In China, when you sling your purse or laptop or coat over your chair back, a waiter hurries to toss a tasteful slipcover over it. It foils thieves, and also protects coats from food spills. Some restaurants provide hooks under the table for purses.
6. Daily banking
We feel so lucky when a bank branch in the US opens for a few hours on Saturday mornings. (Notice the long, long lines?) But Chinese banks are now open 9 to 5, seven days a week. Even on New Year's Day and other national holidays, at least some branches will open for business. The ones that are closed post helpful notices directing you to the closest open branch. And, yes, they do have a full network of ATMs.
7. Wireless service bells
Trying to flag down your waiter for a glass of water? Just press a made-in-China gizmo at your table. Your table number lights up on a panel inside the kitchen and your server is soon hovering by your side. The bell also eliminates that annoying waiterly interruption: "Is everything all right?"
8. Parking data
A celebrity I once lunched with was an hour late because he couldn't find an empty parking spot in downtown Toronto. He had driven to a dozen lots, each time finding a wooden sign plunked at the entrance smugly announcing that the lot was full.
9. Computer seating maps
Canadian concert halls will tell you that Row DD, Seat 81 costs $74.95. But where on earth is it? At the Shanghai Grand Theatre, the black granite ticket counter is embedded with a Samsung computer screen which lights up with the event you want to see, showing unsold seats, colour-coded by price, and the sightline to the stage. There is even a bar stool on which to perch while you consider your choices.
10. Free hemming
At the No. 1 Department Store in Shanghai, the salesclerk measures you while you are trying on the pants, asking: "Will you be wearing these with high heels or flats?" If you decide to buy them, she scribbles the length on your receipt. You head to what looks like a gift-wrapping station where a man measures and chalks the pants, scissors off the surplus and flings them to two women behind him. One hems the raw edge on a machine and tosses it to the other, who stitches the final hem on another machine and presses them.
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