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March 15, 2004
Ford and Chrysler go Neuro in Europe

Newsweek International: Pushing the Buy

Why is it that the Europeans get to have all the fun when it comes to Neuromarketing research?

Ford of Europe is researching "neuromarketing" techniques to better understand how consumers make emotional connections with their brands. DaimlerChrysler has funded several research projects at the University of Ulm in Germany, using brain-imaging technology to decode which purchasing choices go into buying a car. Firms like Oxford-based Neurosense have sprung up to make neuromarketing a bona fide business tool.

Since the 1950s, the best tool for identifying which ads and products people will like has been the focus group. The problem is, it's notoriously unreliable, largely because social dynamics get in the way of truthful answers. Some subjects want to please the focus-group leader. Others want to dominate the group. "Almost every focus group throws up someone more vocal and bossy, who either inspires others to follow or react against [them] or both," says Tim Ambler, senior fellow at London Business School. Perhaps that's why only one in 100 products survives in the marketplace after the typical product launch.

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