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March 29, 2005
Employers need to set expectations for media awareness with employees
The blog world is still the something like the wild, wild west as it relates to employer policy on blogging about work. Talking about your employer, or co-workers, even in generic terms can get you sacked, as several people found out in 2004. It stands to reason that most of these folks were doing things that they shouldn't have been doing, saying things they shouldn't have been saying or just being plain stupid. I feel a gap widening here between the individual, the corporation and the media. The gap can only be filled, in my opinion, by a strong dosage of media awareness on the part of the individual. To that end, I submit that it corporations would be well served to include a brief segment on 'media awareness' or 'interacting in an Internet-induced consumer generated media world' in the onboarding of each and every new hire. Further, existing employees should be required to at least view a video or go through an online tutorial on the subject, similar to how we have to go through sexual harassment training. I think that this is required for several reasons:
Corporations have a responsibility to set the expectations for how they want their employees to represent them in the public light, and more importantly on the Internet. Failings of policy are not always such, but rather are often failings of expectations (or a complete lack thereof). We have a duty to properly set those expectations as it relates to media and our employees' interactions with the media. In relation to blogging, it may make sense to include a specific reference to this or include a prohibition on miscalling the employer outside work in a public forum. Whilst some might think that this would be obvious, it might do no harm to spell it out in plain language to cut down on the possibilities for misunderstandings. From [Scotsman.com - Avoid getting blogged down in e-etiquette] See also - Write & wrongs: Bloggers run into trouble I agree 100%. I think it is incumbent on companies to give employees some base level of communications training, particularly if they intend to hold the employee to some higher level of discretion (a la a product manager or engineering employee) than they do the mass group of employees. Post a comment
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