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April 26, 2004
B2B sites must help facilitate the buying process in businesses

While I'm not always a fan of Jakob Nielsen, I agree with what he has to say about making your B2B site help your fans convince their bosses.

What web companies sometimes forget when they are designing clients' B2B sites is that B2B buyers go through a buying cycle and have established processes. In fact, when I was in sales, I always asked my business buyers "What do you need from me to help you sell this..."

This same thing applies with B2B websites - which is where "The Advocacy Kit" comes in.

  • Big-ticket B2B purchase decisions are not made by one person
  • Help your advocates convince their peers and later their bosses that your product is the best
  • Make it easy for advocates to substantiate their recommendation of your product/service
  • Give them the tools to build their internal sales argument, write their memos, and develop their presentations.

    Key components of an advocacy kit include:

  • Downloadable product photos
  • White papers that demonstrate ROI.
  • Links to external press coverage.
  • Downloadable tables showing your product's main specifications and benefits.
  • Downloadable slide shows.
  • Product demos.
  • Ongoing updates through an e-mail newsletter.

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