DestinationCRM on 10 CRM technology evolutions

Many of today's most effective CRM processes and strategies are so successful because of the underlying technologies that enable and support them. In our dynamic, evolving industry new technologies continue to allow us to interact with customers in ways we never imagined. This is not to say that technology is the end-all in CRM--we still need engaged people, relevant processes, and quality data. But when properly implemented, technology can take that powerful threesome even farther. Consider the already heady impact and potential of the following 10 technologies...

1. VoIP
   
2. Web Services and Services Oriented Architecture
   
3. Speech Applications
   
4. Outsourced Application Delivery
   
5. Social Networking
   
6. Wireless Connectivity and Applications
   
7. Presence Technologies (RFID, POS)
   
8. Open Source CRM
   
9. Embedded Analytics and Business Intelligence
   
10. Queue Management
    

Dana,
Since I'm new to your blog, do you know where I might find a listing of the most successful companies utilizing CRM processes?

Thanks!