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The January 12th edition of Business Week has a commentary on some of the pitfalls of outsourcing coding and IT work (helpdesk, tech support, etc.) to offshore countries such as India, China, and the Philippines. The article reads as if issues like project management gaps, quality and security concerns, communication missteps, and budget overruns as if they are unique to this new thing called offshore outsourcing.
Seriously, it’s as if we’ve never handed off a project to a vendor before. Whether it’s a call center, helpdesk or customer service, web development, or ongoing coding work for software development, you should never hand over the reins without undertaking a confidence building mission and pilot project. Every time we’ve taken on a new vendor relationship, it’s always started small and been closely monitored, well managed, measured against critical success factors, and
There are dozens of vendors out there, whether they are across the street or across the world, you need to do your due diligence.