29 Ways to Build Your House ListIT & Marketing Article Download

2004 is the year e-marketing is expected to really get tough on spam. With CAN-SPAM, the first federal anti-spam bill effective as of January 1, 2004, it is mandatory that all e-marketers use e-mail and e-marketing best practices to ensure they are protecting their customers and soon-to-be-customers.

If you have been thinking about starting an e-marketing strategy or you have a strategy in place, having the right house list is vital.

We have all heard that there are three keys to an e-marketing campaign - list, creative and offer. If you don't have the right list, you can forget about the creative and the offer as they don't matter. Going after the right target audience is your first key.

In celebration of this leap year, we have created a handy list of 29 things you can do today to increase your targeted house list tomorrow.

The Acquisition Imperative

Every day more companies "discover" e-mail marketing, decide to get in the game and start sending their customers and prospects electronic messages. At the same time, hundreds of other companies send out permission e-mails to a subscriber list that, according to industry averages, is undergoing about 40 percent attrition per year. At that rate, an initial list of 2500 email shrinks by almost 1000 addresses in the first year of existence. This only includes the bounce backs. There is a whole other bucket you have to consider - unsubscribes.

Because you are competing with legitimate marketers as well as spammers, the e-marketing practices you use can result in either obtaining a new customer or winding up on a spam list, being blacklisted by ISPs, and being fined.

Whether starting a new e-mail marketing list or growing an existing list, acquiring new subscribers is a marketing imperative no company can ignore. A growing list of subscribers is paramount to supporting the reach and effectiveness of your e-mail marketing initiatives.

Strategic Foundations

Before pursuing the acquisition of new subscribers, you need to develop a robust e-marketing strategy and the unique value proposition of each e-mail or e-marketing campaign.

As you only know too well, there is no shortage of articles on "e-mail marketing strategy". So, in an effort to not bore you to death and appear redundant, we won't give you another recipe for success. Nevertheless, you are competing with your potential audience's time and need to give people a compelling reason to sign up for your e-communications.

In other words, for giving you their e-mail address, it is your responsibility to give them what you promised, e-mail communications that will help them. Specific reasons may depend on your strategy, your business, and the make-up of your readership.

In addition to providing valuable content, consider rewarding subscribers with a free gift or enticing them with offers and incentives only available through e-mail. And, don't forget to get their input - their feedback will help you improve your communications and retain them as loyal readers, future customers, or existing customers.

Endless Opportunities

If you're ready to offer or are currently producing an e-newsletter or other e-communications for your company and you've committed to e-mail as a strategic e-marketing initiative, now is the time to offer every single opportunity for people to subscribe to your house list.

In addition to building your house list, the e-mail addresses that you obtain are leads that you can take through your buying cycle.

We frequently find interesting newsletters and spontaneously go to their web site to find a way to subscribe and read more. If visitors can't easily figure out how to subscribe, most will just leave.

Here are several ways to for you to make it easy for people to subscribe to your e-communications, generate leads and to convert readers to subscribers - both on-line and off.

Remember, obtaining the e-mail address is the first step, convincing them to get your e-communications is the next step.

29 Online and Offline Ways To Build Your House List

Online:
  • Don't forget your web site. Put your e-mail communications sign-up form on your homepage so people don't have to go in search of it. In addition, embed the sign-up opportunity on every page of your web site. Remember, the back end after they sign-up. Initially, ask only for the basics such as name, e-mail address, and zip code. Anything else will make them suspicious. You are developing a relationship, and are in the courting phase so you have to date before you marry. Include autoresponder messages such as "thank you" for signing up and re-confirm what they signed up for, and the frequency of messages. You might also include "confirmation" messages as well, to confirm the single or double-opt in mechanism you are utilizing.
  • "Send This Page to a Colleague" forms. Allow people the ability to forward your communications to other people.
  • From within the "Send This Page to a Colleague" e-mails. When that "colleague" receives the link from his friend, offer a "subscribe directly to our newsletter" link.
  • Collateral download. Anytime anyone registers to obtain whitepapers or other collateral off your web site, ask them to sign up
  • Links within your RFQ or RFI forms. Ask people to sign up for your newsletter when they request info.
  • "Out of office" e-mails. Have employees pitch the newsletter or other communications in their out of office e-mail message.
  • E-mail footers and signatures. Using a program like Tumbleweed, you can insert marketing messages into every e-mail sent from your company.
  • Web co-op programs. Partner with complementary sites that link their newsletter subscription forms to yours. Respond in kind with a subscription option for their e-newsletter on your site.
  • On-line ads soliciting subscribers. Offer an incentive such as a whitepaper or free invitation to a webinar. Don't forget to match the incentive with the audience. You are trying to qualify leads in this process, so you don't want to lure people only interested in the offer. Advertise only in areas where your target audience is likely to see it.
  • A simple subscriber e-mail address. Allow people to simply send a message to subscribe@yourcompany.com to register.
  • Co-registration. Place a check box for your newsletter on other sites that reach the same target market. Essentially, your subscription piggybacks on another subscription or sign-up form somewhere else.
  • Include in your shopping cart mechanism. Include a way to opt into your communications after a purchase has been made, or even if they look like they are going to abandon the purchase or come back later.
  • Search engine ads. Don't forget search engine optimization on your subscription pages and consider running PPC ads for words relating directly to your content.
  • Contextual advertising - Place ads not only in search engines, but also on targeted sites that offer this service.

    Offline:
  • Brochures. Put a simple web address for people to go for "regular updates and information."
  • Product registration and warranty cards. Have a check box to get the latest product and company updates via signing up for e-communications.
  • Direct mail campaigns. Offer customers the opportunity to continue the discussion online.
  • Catalogs. Put the newsletter subscription URL on the footer of every page. Offer incentives and discounts via e-mail only.
  • Product packaging. Place your e-newsletter URL conspicuously on the package.
  • Trade show booths. Allow people to provide a business card in a bowl or have a computer kiosk for them to sign up "live".
  • Print ads. Feature the newsletter subscription URL somewhere in the ad.
  • Billing inserts. Solicit subscriptions via inserts in your monthly billing statement.
  • Business reply cards. Be sure to include a check box and line for e-mail.
  • Promote through voice mail. Record voice mail and on hold message announcements soliciting e-newsletter subscriptions.
  • Sales and distribution channel partners. Have them promote subscribing as a way to stay "connected" directly to the company.
  • Make sure your Sales, Customer Service, and Field Engineers departments are soliciting customers about your e-communications.
  • At retail POS. Make acquisition part of the checkout process. Talbots is good about this.
  • Closing remarks to a customer service call, including on-line chat. Script an e-communications subscription pitch into your call close.
  • Don't forget about Radio or TV broadcasting. If you use these to drive traffic to your site, why not mention the availability of a newsletter and position it as a value-add?

    Finally, consider offering subscribers the ability to choose what information they will receive by offering targeted, segmented communications. This option places them in charge and provides you with detailed customer segmentation data. Every year, send a message that will enable subscribers to update their profile including contact info and preferences.

    The way to get the most out of e-mail is to segment your database and target content to those segments. E-mail makes this easy to do, especially because new subscribers can segment themselves.

    These are only some of the e-mail address acquisition possibilities. We are sure there are many more that you can dream up that relate directly to your own industry.

    Remember, if your newsletter is difficult to find, let alone subscribe, you're only producing half the satisfaction you should and shortchanging your customers on some potentially valuable information.

    2004 is the year of "leaping" head first into the e-mail marketing game. Using best practices to build your house list is your recipe for success.


    Dana VanDen Heuvel is the New Media Director at Balance Studios, a worldwide firm specializing in animation, interactive development, and broadcast productions for feature film, B-to-B, and commercial clients. He can be reached at newmedia@balancestudios.com, or via phone at 920-433-9770.

    Sue Duris is President of M4 Communications, Inc., a Pittsburgh, PA-based marketing communications firm that markets to high-tech companies and nonprofits. She can be reached via e-mail at sduris@m4communications.com, through the M4 web site (http://www.m4communications.com) or via telephone at 724-314-3176.

    Copyright 2004. This work is licensed under a Creative Commons License.